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👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
I added gold and it didn't go in.
saowalak_2809
Posts: 5
Level 2
Comments
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What must I do?
Hello @saowalak_2809 for a refund of the purchase that you made you need to use the refnd process of the Play Store.
These are the steps you need to follow if you made the purchase within the last two hours.
- Open the Google Play Store app.
- Tap the three horizontal lines at the top left to open the menu.
- Choose Account > Purchase History.
- Find the specific in-app purchase you want to refund and tap Refund.
- Confirm by tapping Yes, and the in-app purchase will be reversed, with your money refunded.
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I would guess that you can always claim a refund @saowalak_2809 but in situations like yours where you have used a third party banking app to make your purchase I am not entirely sure what your best approach would be.
You can try King Player Support using the Help function of your game to see if they will help. Alternatively have you tried using the refund policy of PromptPay to obtain a refund, if they have one?
