Candy Crush Saga

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All You Need to Know About All Stars 2026

I was playing the game on 3 devices.

Previously they were all syncronized.

Then I had to run down one gadget.

It cannot pick up my current level 16,696

Sorry to hear that you game is not synching. Let’s try to get your progress back:

Make sure you are logged into the game with the account you were using to save your progress on all of the devices.
- Open Candy Crush Saga.
- Go to the settings menu (gear icon).
- Tap on the "My Profile" button and log in with your King account or Facebook.
If your progress is still missing, please contact our Player Support team for further assistance.

Here’s how:

Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic related to lost progress.
Select the "Contact Us" option at the bottom of the page and provide details about the issue, including your previous level and any relevant account information.

Our support team will be able to look into your account and help restore your levels.

I hope this helps! Let us know if you need any more assistance.

Sorry to hear that you game is not synching. Let’s try to get your progress back:

Make sure you are logged into the game with the account you were using to save your progress on all of the devices.
- Open Candy Crush Saga.
- Go to the settings menu (gear icon).
- Tap on the "My Profile" button and log in with your King account or Facebook.
If your progress is still missing, please contact our Player Support team for further assistance.

Here’s how:

Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic related to lost progress.
Select the "Contact Us" option at the bottom of the page and provide details about the issue, including your previous level and any relevant account information.

Our support team will be able to look into your account and help restore your levels.

I hope this helps! Let us know if you need any more assistance.

New here? Sign in or create an account to join the fun.

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
🔔 Facebook Progress Showing as Level 1 - Under Investigation!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…