Candy Crush Saga

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All You Need to Know About All Stars 2026

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How do I get refunded all the money I have lost because of the game kicking me out after buying bars

Game kicks me out every time I buy a pack or bars and takes my bars and I lost all my progress for that round!!!! I'm going to say I'm out a crap load of money because of that!! I want refunded!!

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/460107/how-do-i-get-refunded-all-the-money-i-have-lost-because-of-the-game-kicking-me-out-after-buying-bars

Hi @N8ivePride! Welcome to the Community 🌟

I'm really sorry to hear that you're having trouble with the game. To get help with your issue, please follow these steps to contact Support:

Open the game app and go to the settings menu (gear icon).
Tap on the "?" and select the topic related to your issue.
Select the "Contact Us" option at the bottom of the page.
Provide as much details about the issue as possible.

This will help the Support team to look into your problem and get you the assistance you need. If you have any other questions, feel free to ask!

Good luck🍬

Alienscar

Hello @N8ivePride everyone here is just a member of the public like you are, so we can't help with refunds.

For a refund of any purchase that you have made please use the refund process of the app Store that you used to make the purchase.

Alternatively you can use the Help function of your game to ask King Player Support for a refund