Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Locked out
Options
Yobanna_Yoris
Posts: 14 Level 2
I'm having issues logging in with either of my facebook or king account.
When I try to login with my facebook account I will received "you don't have access to the kingdom now"
When I try my king account I will received "unknown error"
Everything have been working well up until two days ago.
I need to synce my progress. I'm in level 3160.
I last synced when I was at 2998 on Saturday 26 Feb 2019 Into these two accounts.
When I try to login with my facebook account I will received "you don't have access to the kingdom now"
When I try my king account I will received "unknown error"
Everything have been working well up until two days ago.
I need to synce my progress. I'm in level 3160.
I last synced when I was at 2998 on Saturday 26 Feb 2019 Into these two accounts.
Best Answer
Answers
-
Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.
Now that I typed all of this out, is it the login in still an issue or the level progress?
-
Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
email is siryoris@gmail.com
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6
-
-
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6 -
Yobanna_Yoris said:Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
email is siryoris@gmail.com
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6
-
-
The first picture is how far my king account can connect, while the second is despite connected won't show my friends list nor my level nor rank. 
