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Yobanna_Yoris
Posts: 14
Level 2
I'm having issues logging in with either of my facebook or king account.
When I try to login with my facebook account I will received "you don't have access to the kingdom now"
When I try my king account I will received "unknown error"
Everything have been working well up until two days ago.
I need to synce my progress. I'm in level 3160.
I last synced when I was at 2998 on Saturday 26 Feb 2019 Into these two accounts.
When I try to login with my facebook account I will received "you don't have access to the kingdom now"
When I try my king account I will received "unknown error"
Everything have been working well up until two days ago.
I need to synce my progress. I'm in level 3160.
I last synced when I was at 2998 on Saturday 26 Feb 2019 Into these two accounts.
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Best Answer
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Awesome! Thanks for letting me know!
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Answers
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Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.
Now that I typed all of this out, is it the login in still an issue or the level progress?
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Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
email is siryoris@gmail.com
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6
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Hi @Yobanna_Yoris if you uninstall the game on a mobile device you are going to lose all your boosters and lives. If you have gold bars then you will still have those. Is it still a matter of not being able to log in with Facebook or the Kingdom?
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@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.60 -
Yobanna_Yoris said:Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:
If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
email is siryoris@gmail.com
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6
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@elsa the game is running smoothly. The problem I'm having is the game not being able to connect to either of my King nor facebook account.
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You don't have to worry about your levels because I gave you the information above to restore it. I'm concerned that if you uninstall the game from a mobile app you are going to lose whatever boosters you have and also your lives. Are you willing to risk that?
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Snce you tried everything, troubleshooting, latest version then the only thing left to do would be to uninstall and reinstall. If you do not get your progress back then please follow the directions above. Let me know if uninstalling made the difference.
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The first picture is how far my king account can connect, while the second is despite connected won't show my friends list nor my level nor rank.
While the third is the error I get when I try connecting with facebook
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I am going to tag @Cezdiamond who is the Community Manager for this game. I have run out of ideas so hopefully she can help you further with this. Please be patient waiting for her because she is backed up with paperwork.
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