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If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
Yobanna_Yoris said:Elsa said:Hi @Yobanna_Yoris, are you still having trouble logging in? You should not have to keep syncing the game. Once you sync between Facebook and the Kingdom it is always synced. If your game is not showing the progress correctly then I am going to give you some steps to follow.Please follow the steps on here:If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please use this topic and subtopic.Now that I typed all of this out, is it the login in still an issue or the level progress?
@elsa I have every reason to believe the problem is from my candy crush saga app.
To clear my curiosity. I downloaded candy crush friends saga, it was able to connect my Facebook and my King account successfuly.
I believe the problem is from my candy crush saga. It is not connecting to internet anymore.
Should I uninstall it and download another one? I'm afraid I will loose my levels. I'm on level 3206.
My user ID is 9706759481
email is siryoris@gmail.com
I have both Wi-Fi and Cellular data.
My candy crush saga version is 1.143.0.6