Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Once you have the number, please
complete the contact form from this link:
https://soporto.king.com/contact
Please make sure to use this topic and subtopic.
I had to complete this form for my own issue today and it got resolved pretty quick so hopefully you will get your problem resolved as quick. You will get an email from them.