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I've just finished winning 250 golds. On a streak of 16 I'm supposed to be on tier 2 my gold is not reflecting and I did claim my gold after reopening the app all the golds are gone. What should I do
Hello @nora_ray🤗 A Warm Welcome to the King Community!
I am sorry to hear that you did not receive the Gold Bars from Candy Royale event!
Whenever we did not receive the rewards from any of the events or features, we have to send a complaint to the King Player Support team.
** If you are playing the game on a computer - Facebook browser version, please use this link to send your complaint —> Contact us
** If you are using mobile device OR the App version on Windows 10/11, please follow below steps⬇️
You will be receiving an automated email as their first reply, which is a norm! Please send a reply through that email itself and include as many details as you can. A screen recording or screenshots would help better to build your case.
If you have further questions, please type below🍫🍫
Test
Hi Welcome to the King Community
Please Check app update - Log out game - clear cache game- Open game and Log in. If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
