Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Some error?

I've bought 30 goldbars whit a purchase for 14.99 lei to my piggy bank. I've paid with some of them for 5 lives and at the final move of my level i've spent 10 of my goldbars for some extramoves that i didn't received but my 10 goldbars have disappeared! How it's that possible???! And abouve all this, how can i receive my 10 goldbars back??

Welcome! 👋

Comments

Dadutz

Thank you. I've already did this. I'm waiting for a proper answear. 🤗

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/461105/some-error

Hello @Dadutz Please contact Player Support to get your gold bars back. As you purchased them with real money they should refund you. The best way to do this is via Settings in the app. That is the small pink cogwheel. Then choose the ? and scroll/click through the options until you see "Contact us" as the bottom. Initially you will get an automated reply but this should be followed up by a proper email from Support within two days. If you get a useless answer then reply to this stating your case again until you get some compensation for King's error.

Comments

Dadutz

Thank you. I've already did this. I'm waiting for a proper answear. 🤗

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/461105/some-error

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.