Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Locked out
Answers
-
@elsa the reason I'm more concerned is, I'm currently on level 3206 while I last synced at level 3086.
So from level 3087 until my current level is not synced.
When I try to play the game on PC via facebook the level there is 3086.
0 -
We can get your progress back. That is no problem so please don't worry about that. @Cezdiamond can manually go into your account and get you up to level 3206. You already posted your user ID #. So don't worry about losing your progress because you won't lose it at all.
0 -
@elsa thanks so much. I cleared the game data and cache and I was able to connect my king account as well as that of facebook all running smoothly.
You deserve a cup of bear!
As predicted, I was taking back to 3086. I'm waiting to be migrated to my actual level of 3206 please @Cezdiamond. Thanks in advance1 -
That is wonderful news! Now I am going to have to redirect you to get your progress back because the Community Manager is not available. I am going to ask you to complete this contact form and they can manually add it back for you. But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
Please make sure to use this topic and subtopic.
I had to complete this form for my own issue today and it got resolved pretty quick so hopefully you will get your problem resolved as quick. You will get an email from them.
0 -
@elsa thanks v much. My progress have been migrated.
I'm now back all thanks to you0 -
Awesome! Thanks for letting me know!
5
