Can’t Reconnect to Facebook

sprimav · July 23

when I try to reconnect Candy crush to Facebook it goes back to Candy crush and gives me an error message. The error message says wrong email and password combination. How do I fix this?

Palash_Sarma · July 23

https://community.king.com/en/candy-crush-saga/discussion/461502/can-t-reconnect-to-facebook

Hi Welcome to the King Community

Make sure that your internet connection good,

Clear cache of your game..

First, ensure both your Candy Crush and Facebook apps are up to date. An outdated app can often cause connection issues. If that doesn't work, try disconnecting and reconnecting Candy Crush to Facebook in the game's settings

sprimav · July 23

https://community.king.com/en/candy-crush-saga/discussion/comment/3122300#Comment_3122300

I’ve tried that and it doesn’t work. I’ve also tried the processes outlined by King and they also don’t work.

Palash_Sarma · July 23

https://community.king.com/en/candy-crush-saga/discussion/comment/3122336#Comment_3122336

Oh no if you do this you will lose all boosters and lives, try switch off device atleast 15 minutes, if don't work please try following steps but you will lose all boosters and saved lifes

Uninstall and reinstall Candy Crush Saga. Then, open the app, tap "Retrieve My Progress," and connect to Facebook. If Facebook's access to the Candy Crush app has expired, you can renew it in the Facebook app. Clear your game cache on Android and delete or offload the app on iPhone and iOS to refresh the connection.