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Why are some ads freezing?
Rudysmom47
Posts: 2
Level 1
in Support
Ads are freezing at 29 seconds and I can’t get extra gold and/or moves. This is frustrating.
0
Best Answer
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Thank you for replying back with detailed explanation @Rudysmom47🤗
I would suggest you to send a complaint to the King Player Support team and report the Ad. You can do this directly from your game.
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- In the next screen (Help Center), scroll down all the way till you see "Privacy & Terms" and click on it;
- The first option you will see is to report an Ad. Click on it and follow the suggestions & directions given there.
Note: If you experience this glitch with multiple Ads, you might have to send different complaints.Hope the Player Support team will be able to remove these glitchy Ads soon🤞
1
Answers
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Hello @Rudysmom47🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Is it a specific Ad that freezes all the time or all the Ad videos freeze? Which device are you using?
Please reply by typing below🍫🍫0 -
only 2 or 3 are freezing at 29 or 30 seconds but they come up frequently. A freeze just cost me extra gold and another kept me from beating a level. It’s been going on for about a month. It takes the fun out of playing and has cost me streaks. This is one of the ads
1 -
Thank you for replying back with detailed explanation @Rudysmom47🤗
I would suggest you to send a complaint to the King Player Support team and report the Ad. You can do this directly from your game.
- Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- In the next screen (Help Center), scroll down all the way till you see "Privacy & Terms" and click on it;
- The first option you will see is to report an Ad. Click on it and follow the suggestions & directions given there.
Note: If you experience this glitch with multiple Ads, you might have to send different complaints.Hope the Player Support team will be able to remove these glitchy Ads soon🤞
1
