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👫 Introducing the New “Friends” Tab - More Info HERE
🍫 Have a Fun Break this November with KitKat 🍫 - More Info HERE
YOU GUYS ARE BECOMING UNFAIR
Davism0504
Posts: 4
Level 1
in Discussions
You guys need to review your game policies. It is frustrating how you keep taking away all the fun's in the game on how to earn extra boosters.
Royal has just been taken away again. Extra moves has been taken away for a while, sweet cinema has been taken away and many others.
I learn extra moves was taken away because I used real money to buy in-app purchase. Why should that be.? If that's the case, reverse it
Am on level 15800 and the game is no longer playable without ads to earn more boosters
Comments
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Hello @Davism0504 Welcome to the community! This IS just a players' community, where we exchange opinions and tips about the game, so we are in the same position you find yourself in. There is no way to contact King to complain though, they don't want to hear this and if there was a way to email or phone them they would be inundated with complaints like yours, I am sure!
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Do you really have no idea what an AI system can do in 2024? These automated messages are typical not just of King but of all manner of customer service systems around in 2024. But if you'd like to live on in the belief that a human went to all this trouble to write these emails, I am sorry if I spoil that for you. These are clearly automated messages that pick up on what you wrote, put your name in it to make it personalised and then pick the closest stock answers in the system that the computer programme works out would reflects your complaint. Given that there have been so many complaints of the same nature in the past two years the system has had plenty of practice to "learn" what words and phrases require which answer. I have received similar emails using the same phrases, and so have thousands of other players. Each paragraph is separately picked out from a range of possible answers and the best fitting ones are then cut and pasted to create the full email. Humans used to do the cut and pasting, but I should very much think that this has since been taken over by AI as they don't require a wage to be paid, and can do it a lot quicker….like in 30 seconds. The AI tells you what you want to hear but ultimately all that this means is that no one at King bothered to read your email and no one ever will.
AI is everywhere. And in many places it is actually getting better at answering genuine queries and helping people than humans, so it is a good thing. So on another note, if King spies do happen to read my answer here: If there were a functioning AI in the Support Forum here to answer the recurring complaints about the same game features (failing connection to app store etc) that would actually be a really good feature. Some of us are putting in far too much of our time into answering the same questions over and over.
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I agree and the game is no longer fun. I had a ton of boosters and gold bars and am now down to nothing and REFUSE to buy anything to play the game. I started the week on a level that in almost a week I still haven’t finished it. I have passed 0 levels and it’s ridiculous! Plus the ads are getting to be a little to much. It seems they are looking for people to spend money.
