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Hello @Elpidio1001_ , @elaineclau and @besagg🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive the purchased items in your game!

From below options, please select the device you are using and follow the suggestions⬇️

💸PIX Purchase

King will not be able to deal with this issue as PIX is a third party payment method.

Hence, I would suggest you to contact Google Play Support and send them a complaint. You can use this link (click on the Green letters) —> Google Play support.

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps

Thank you!

If you have any other questions, please reply by typing below🍫🍫