Level failed before making a move

There is only one possible first move on this game board and anyone with win streak boosters or playing a pre level colour bomb booster may fall foul here: If your colour bomb replaces the red candy in the top row there is no possible move and the game will self terminate. This should not happen and you ought to report this to Player Support and complain about it.

Most players don't bother to report this as on the next attempt this won't happen and the level will be easy to pass, so people move on and forget about it. It is tough on anyone who was playing Candy Royale though or trying to hold on to a win streak!