why am I not receiving lives from my friends?

jaguar2007 · August 21

I stopped receiving lives about a week ago. Where can I check my stats?

Adav · August 22

I'm not receiving lives either ……… Win10, Laptop. - If I request lives directly from a person, I might receive some, but requesting in the game itself , there's no lives to be found

Adav · August 26

anyone reading this?

PummyRaj · August 27

https://community.king.com/en/candy-crush-saga/discussion/comment/3142075#Comment_3142075

Hi @Adav🤗 A Warm Welcome back to the Community!

I am sorry to say that I am confused a bit! What did you mean by requesting lives "directly from a person"?

Do you not have any lives at all in your Envelope?

Adav · August 29

https://community.king.com/en/candy-crush-saga/discussion/comment/3144787#Comment_3144787

@PummyRaj Thanks for looking into this. I will try to explain
Ingame - While playing and running out of lives, requests not recognised by the looks of it.

But, When I request from the "friends screen" I receive approximately what I request….. (next screenshot)

I basically have to spend an hour every day requesting lives from each individual friend to be able to receive lives.

Adav · September 1

@PummyRaj I've posted an explanation - Hope it helped. I've also reported to King support, but only got a generic answer and was no help. I haven't asked for any lives now from friends "direct", and I'm down to a minimum. Wondering if I am now soon not be able to play since I get no lives from friends. I only accumulate whatever I get from the game itself.

Adav · September 2

A further email sent to support with this thread attached. Still no reply as of yet.

why am I not receiving lives from my friends?

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