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Blocked in level 5911.

Gexxica
Gexxica Posts: 3

Level 1
edited March 16 in Support 
Good morning
I'm stuck at level 5911 
after purchasing 125 extra moves. 
the dinosaur got stuck.
Screenshot_20240316_134508_Candy Crush Saga.jpg 
It is impossible to pass 
the level.
It's not right.


Answers

  • kiara_wael
    kiara_wael Posts: 157,073

    Hi and welcome to the King Community

    Please check this video , hope give some Tips

    https://youtu.be/-7ecq64mvao?t=9


  • Gexxica
    Gexxica Posts: 3

    Level 1

    The problem is that the dinosaur got stuck.

  • kiara_wael
    kiara_wael Posts: 157,073

    Hi and welcome to the King Community

    Please check this video , hope give some Tips Here

  • PummyRaj
    PummyRaj Posts: 44,151
    https://community.king.com/en/candy-crush-saga/discussion/439003/blocked-in-level-5911

    Hello @Gexxica🤗 A Warm Welcome to our sweet King Community!

    Which device are you using?

    I am sorry to hear that the Gummy Dragon is stuck in the odd place and there is no way for it to come out!! Unfortunately, there is nothing you can do to resolve this except for quitting the level -- closing the game -- restarting the device!

    Since you lost the level, I think those extra moves you have earned will be saved and will appear in your next trial (I am not very sure as I do not have this feature)!


    With regards to your lost Gold Bars, please contact the Player Support team and request for reimbursement. If you need help with this, please let me know.

    Hope you win this level in next try🤞


    I will add level # 5911 to our "Glitchy levels" list to send to the game Studio to look into it.

    Thank you for your patience and understanding🙏

  • hiker
    hiker Posts: 9

    Level 2

    This level is ridiculous!! It's a only pass if you spend money level and I have no money to spend. One would think the admins would rather keep players and keep the game going than lose everyone

Hey! Would you like to give us your opinion?

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