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Baker’s Box Problem
MinaAmiryavari
Posts: 2
Level 1
in Support
Hello.
I think my baker’s box has some problem as it’s not loading properly and I can’t use my 72 spoons I earned.
0
Answers
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Hello @MinaAmiryavari🤗 A Warm Welcome to the King Community!
The Baker's Box is a very new feature that is still in testing! Looks like it has been not working for many players!
I will report to the Community In-charge tomorrow, so that, they can pass it on to the game Studio to look into it!
Can you please tell me which device you are using and which version of the game App do you have right now?
Please reply by typing below🍫🍫0 -
Thank you so much for your quick response. My device is iPhone 14 Pro max and I have downloaded the app through App Store.
I’m afraid the prizes would ended by the next 5 hours and I didn’t received mine:(
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Hi @MinaAmiryavari🙋♀️
Only thing you can do is to send a complaint to the King Player Support team.
You can send your complaint directly from your mobile device by following below steps⬇️- Click on the Pink Cogwheel (gear icon) located in the top right corner of game map screen;
- Click on the ? icon in Settings window;
- Go down to "Events" and click on it;
- "Bakers Box" is not listed in the events. So, pick any one of the events and click on it to open it;
- Scroll down all the way and click on "Contact Us";
- Fill up the form and send your complaint.
In the meantime, I will report to our Community In-charge and find out what else you can do🍫🍫0 -
@PummyRaj Baker's Box is back again today and I still have the same issues as previously reported multiple times with the inability to crush the boxes. FYI, when I select the help link in the game it automatically directs me to the Community now, There is no longer an online submission form to contract King Customer Care directly. Have a great day🙂
September 13, 2024 05:20 NST
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Hi Colleen 🤗 Good Morning/Good Afternoon🌞
I have received Baker’s box for the first time in my game last night and it is not working too! I have same screen as the player’s in opening post
I have reported to the filling CM. Let’s hope that the Studio can correct the glitch this time🤞
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Hello again Colleen 🙋♀️
I am going a bit off-topic!
Can you please show me a screenshot of the link you clicked in the game, that redirected you to the Community?
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I just checked again and this time it gave me an online submission form to King Customer Care rather than the Community so perhaps there was a glitch earlier this morning. If this does happen again I will try to remember to take a screenshot for you 😊
September 13, 2024 - 07:00 PM NST
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Thank you, Colleen 🤗
I heard back from the CM and they need few details to report to the Candy studio about Bakers Box glitch!
- Device you are using;
- Your Game ID number —> 15000672554 (While sending your GB in my contest, CM told me that your signature missing one digit)
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Hello @MinaAmiryavari 🙋♀️
Are you still experiencing this glitch with the Baker’s box or was the Player Support team able to resolve the issue?
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Good Morning,
I have updated my signature to include the missing digit (zero) from my Game ID. I am playing on an Android Tablet and Phone. Smashing the boxes does not work on both devices. Not sure if it's too late to get the Gold Bars from the Play Old Levels event. Have a great day😊
September 14, 2024 - 07:52 AM NST
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