Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Did not get bars but was charged
Answers
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Hello @TeeLou🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue with the purchases in your game!
Please select the device you are using from below options and follow the suggestions⬇️
🤖 Android device
- Open the receipt you have received from Google Play and tap "Report a problem"
- If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
🍏 Apple device
- Use this link.
- Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
🔥 Kindle Fire
- Use this link.
- Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
- Click here for more information
If you have further questions, please let me know by typing below🍫🍫
