Why can't I make purchases for Candy Crush Saga on Facebook?

Heislord1958 · September 15

I have tried and tried and tried to pay for additional moves, packages, etc. and keep getthing the response, "There was a problem

Try again later."Why

dcgirl · September 15

Same here, it's really frustrating!

Heislord1958 · September 15

https://community.king.com/en/candy-crush-saga/discussion/comment/3155465#Comment_3155465

Yes it is. Ugh!!

Wildflower09 · September 15

Im having problems purchasing boosters

debfig · September 15

I tried purchasing extra weapons (that is what I call them) and it won't let me as of yesterday. I have been able to for years. How do I find out if there is a problem with my account. I already sent a note to fB.

kiara_wael · September 15

Hi and Welcome to the King Community

Thank you for the feedback This issues is being investigated , in the meantime Please check this step

Check Internet Connection: Ensure you have a stable internet connection.
Restart the Game: Sometimes, restarting the game can resolve connection issues.
Update the Game: Ensure the game is updated to the latest version

Contact Support: Follow the steps mentioned above

Please check this page for more info Here

kiara_wael · September 15

Hi and Welcome to the King Community

Thank you for the feedback This issues is being investigated

Please check this page for more info Here

PummyRaj · September 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3154887#Comment_3154887

Hello @julzzz123 🤗

Thank you for replying back! I am sorry to hear that you are still experiencing issue with purchases!

Can you please tell me when did the issue start for you?

PummyRaj · September 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3154817#Comment_3154817

Hello @Lizbeth_2 🤗 A Warm Welcome back to the King Community!

Thank you for reporting the issue!

I will report to our Community In-charge for them to check these complaints tomorrow after they come back from the weekend.

Until then, please bear with us🙏

Barb1031 · September 16

How can I fix a payment problem

Why can't I make purchases for Candy Crush Saga on Facebook?

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