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No bonus ads will load and I have to close the game. Any suggestions?
Hello @JustAnn4 and @Steve_Cochrane🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are experiencing in your games!
King team detected this issue last week itself and they are working hard on a fix! If we have any updates, we will inform you all.
Thank you for your patience and understanding🙏
Hi and Welcome to the King Community
Thank you for report it , Ill pass this to the game team , In the meantime please force close the Apps and Log in again.
Hello @gravelgertty🤗 A Warm Welcome to the King Community!
It is not your game or your device. There is an issue with the Ads in the game. The King team is aware about this issue and they are working on it.
Thank you for your patience & understanding🙏
لا تقلق امر عادي
why does my screen go black when trying to watch video ads?
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video ads came back for a little while and then went black again. Very
There seems to be a bad video during the video viewing to get boosters or lives. I click on watch video, it plays one video, then goes to next video and then screen goes black and no video plays. Forces me to have to close app, which then causes me to lose my place in the game and have to start level over again. There must be a bad video link in the game. Other videos play fine. Please fix. Its very frustrating.
When IWhen I go to watch and add the screen goes black?Why is this happening
App is not working right when
Have to close app and log back in. Been going on since yesterday. Started after I reported Bakers Box not working. Any progress on fixing this?
Thank you for the feedback , This issues has been reported
Thank you for the feedback and sorry for the inconvenience . This issues has been reported to the game team .
Same here.. I hit bonus, should show ad but screen freezes black and I have to shut down game to get out.
Well at least it's just not me!
Game is blacking out when I try to get bonus moves.
Hello @mary6000🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game and how long have you been having this issue?
Please reply by typing below🍫🍫
Hi @Straypooch🤗
There were few complaints about the Black screen before the weekend. Hence, King team is aware about the issue and were looking into the issue. Since this morning, there are many players that are having issue with Black screen. Hopefully, the issue will be resolved soon and you all will have the Ads without any issues!
Also, please be assured that reporting about Baker's Box has nothing to do with the issue in Ads.
Every time I try to get boosters the screen goes black. Every time I go for the extra moves the screen goes black. I won a race, tried to watch ads for additional gold bars the screen goes black and I can't get the extras which is deserved. I had the super bomb for 24 hours and because I was going for extra moves the screen went black and I lost my 24 house of the super bomb. Because the screen is constantly going black I've lost all boosters. I have a friend that has same thing is happening. I constantly play this game for hours every morning and night. I want my gold bars back and my super bomb that's only fair. Please respond
9606 is not dispensing gummi dragons and needs to be reset. I have done everything I can on my side. Please help.
Hi my wife is connected but my game doesn't open completely
I collected all the tapes in the right timeframe but did not get my 300 goldbars. That feels real unfair. Is it still possible to get them? I earned them fairly.
when I finished pass the game until pass all of process ,I should I can't get the coins ,but I can't get
What is vanilla?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
