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⛔️Black Screen while watching Ads - Reported on September 11th, 2024⛔️

2

Answers

  • kiara_wael
    kiara_wael Posts: 157,637
    edited September 2024

    Hi and Welcome to the King Community

    Thank you for the feedback , This issues has been reported

  • kiara_wael
    kiara_wael Posts: 157,637
    edited September 2024

    Hi and Welcome to the King Community

    Thank you for the feedback , This issues has been reported

  • kiara_wael
    kiara_wael Posts: 157,637

    Hi and Welcome to the King Community

    Thank you for the feedback and sorry for the inconvenience . This issues has been reported to the game team .

  • Steve_Cochrane
    Steve_Cochrane Posts: 2

    Level 1

    Same here.. I hit bonus, should show ad but screen freezes black and I have to shut down game to get out.

  • JustAnn4
    JustAnn4 Posts: 2

    Level 1
    https://community.king.com/en/candy-crush-saga/discussion/comment/3156241#Comment_3156241

    Well at least it's just not me!

  • mary6000
    mary6000 Posts: 1

    Level 1

    Game is blacking out when I try to get bonus moves.

  • PummyRaj
    PummyRaj Posts: 44,448
    edited September 2024
    https://community.king.com/en/candy-crush-saga/discussion/468459/problem

    Hello @mary6000🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue in your game!

    Which device are you using to play the game and how long have you been having this issue?


    Please reply by typing below🍫🍫

  • PummyRaj
    PummyRaj Posts: 44,448
    Answer ✓

    Hello @JustAnn4 and @Steve_Cochrane🤗 A Warm Welcome to the King Community!

    I am sorry to hear about the issue you are experiencing in your games!

    King team detected this issue last week itself and they are working hard on a fix! If we have any updates, we will inform you all.

    Thank you for your patience and understanding🙏

  • PummyRaj
    PummyRaj Posts: 44,448
    edited September 2024
    https://community.king.com/en/candy-crush-saga/discussion/468448/ads-blank-screen

    Hi @Straypooch🤗

    There were few complaints about the Black screen before the weekend. Hence, King team is aware about the issue and were looking into the issue. Since this morning, there are many players that are having issue with Black screen. Hopefully, the issue will be resolved soon and you all will have the Ads without any issues!


    Also, please be assured that reporting about Baker's Box has nothing to do with the issue in Ads.

    Thank you for your patience and understanding🙏

  • gypsyrose99
    gypsyrose99 Posts: 1

    Level 1

    Every time I try to get boosters the screen goes black. Every time I go for the extra moves the screen goes black. I won a race, tried to watch ads for additional gold bars the screen goes black and I can't get the extras which is deserved. I had the super bomb for 24 hours and because I was going for extra moves the screen went black and I lost my 24 house of the super bomb. Because the screen is constantly going black I've lost all boosters. I have a friend that has same thing is happening. I constantly play this game for hours every morning and night. I want my gold bars back and my super bomb that's only fair. Please respond

Hey! Would you like to give us your opinion?

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