Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🚨 New Feature Alert: Volcanic Panic 🌋 - Click for more Info HERE
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
🎶 Get Ready for the Candy Crush Music Season here 🎶
🚨 New Feature Alert: Volcanic Panic 🌋 - Click for more Info HERE
🎯 Help us imagine new Candy Crush-Themed Products and a chance to win Gold Bars 🍭 - Join Now
Why am I not getting help?
lilymahieu
Posts: 8 Level 2
in Support
Hello,
Because of a glitch that doesn't allow me to connect my facebook account, I am unable to retrieve my progress. I've been trying to get this fixed but nobody is actually answering my questions. I keep getting vague answers telling me to follow these steps (or once they didn't even help me at all, just said I could play another game), but these steps don't work. When I text them that it's still not working and I would appreciate more help, they fully ignore my message each time. I don't want to lose my progress but I just haven't recieved the necessary help I need. I have come here again as a cry for help. I genuinely don't know what to do, so if someone can please help me I would really appreciate it! I thank you for your help in advance.
Kind regards,
Lily
Best Answer
-
Hi Lily 🤗
I have noticed that one number is specifies as iOS! Which means, you must have sent your complaint directly from iPad/iPhone. The other one could be from another complaint - if you have sent it from a laptop, etc.,
Please don’t worry! I gave that reference number to our Community In-charge! Hopefully, they will be able to find out an update for you 🙏🏼
Answers
-
Hello Lily @lilymahieu🤗 A Warm Welcome back to the King Community!
I am so sorry to know that you are still experiencing the connection error😕
It sounds like the message you have received that said "we are working on the issue! Play another game until then" sounds like an automated message, but not a reply from an agent!!
Did you try sending a reply through the email(s) you have received from the Player Support team? If you didn't, please do send a reply and see what happens.
In the meantime, can you please give me the ticket number / reference number of your complaint? I will ask our Community In-charge and if they can find out anything🤞
-
Hello!
I have indeed replied via the email but I sadly never got an answer back. I genuinely want to apologize for the trouble this must create. I don't really know what number you need as there is two in the title, so I'll just paste the title here :
[candycrushsaga-ios] 15175296457 (CandyCrushSaga) (14479873)
I'd like to really thank you for your kindness and your help! I appreciate it a lot.
Kind regards,
Lily
-
Hello!
I did indeed try to reply on the emails but I never really got an answer. I genuinely apologize for the trouble this must be creating. The title contains two numbers so I don't really know which one you exactly need, I'll just place the whole title.
[candycrushsaga-ios] 15175296457 (CandyCrushSaga) (14479873)
I really wanna thank you for bein so nice and helping me. I really appreciate your help!
Kind regards,
Lily
-
Hi Lily 🤗
I have noticed that one number is specifies as iOS! Which means, you must have sent your complaint directly from iPad/iPhone. The other one could be from another complaint - if you have sent it from a laptop, etc.,
Please don’t worry! I gave that reference number to our Community In-charge! Hopefully, they will be able to find out an update for you 🙏🏼
