Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
🎬️ Video ads disappearing or not available
Answers
-
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
-
Hi and Welcome to the King Community
Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
For more Info Here
-
The ads were gone in the Candy Crush Saga Music Contest, not able to gain boosters. The screen kept saying no more switches available OOPS. That used 1 life each time. My purchase of infinity lives was showing under Season Pass but did not register on the main map top left. I was at 10 but was not able to progress because of these unaddressed issues. There was an app issue happening. I am in an Android. T-Mobile 5g Internet high capacity, phone app updated, chrome history cleared, turned off and on. Emailed support to get a refund for the purchased Season Pass update. Received no information from support. I was left unattended and now am not in the top 5 to continue. There were many others in the comments. If IT can't correct, then at least support/accounting should return finances not able to be used for Season Pass Upgrade purchased. This is not properly regulated. It costs many an opportunity to win.
