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Unable to Purchase Extra Moves and Unresponsive Button
Dear Candy Crush Saga Support Team,
I am writing to express my frustration with an issue I encountered while playing the game. I was on the final tier, guaranteed to win at least 600 gold bars. I needed extra moves to complete the level, but when I attempted to purchase the first set of 5 extra moves, I noticed the cost was suddenly 25 gold bars, instead of the usual 10. This unexpected increase was shocking, especially considering how close I was to the guaranteed prize.
However, when I tried to proceed with the purchase, the button to pay became unresponsive, preventing me from making the payment and continuing with the level. This left me unable to progress, which felt unfair and misleading, particularly since I had already spent considerable effort to reach this point.
This morning, I spent £50 on purchasing 500 gold bars to help me progress through levels to try and win up to 600 bars on the candy royal tier, and after encountering this issue, I feel extremely disappointed. I kindly request that you investigate this matter and provide a resolution.
I have taken a screen recording of myself trying to purchase the extra moves at a cost of 25 gold bars; however I am unable to attach the video to this email.
Thank you for your attention to this issue. I look forward to your response.
Sincerely,
Beejal Vara
Answers
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Hello @bee7🤗 A Warm Welcome to the King Community!
I am very sorry to hear about the issue you have experienced with Candy Royale!!
That does sound strange🤔 First set of extra moves are always 10 Gold Bars! I think it is the 3rd set of moves that cost 25 GB!! I am glad you took a recording of that transaction!
I think you will have to contact the Player Support team to help you with this glitch! But, let me talk to our Community In-charge and confirm!I need few clarifications please!
- Where was this button that became unresponsive? Is that at the end of the level - where we purchase extra moves at the end of the level?
- Can you please explain what you meant by “unresponsive”? Did you see a loading circle or something else! Do you have a screenshot of that?
- Did you lose the race only because you could not buy extra moves? The game did not crash or anything?
- By any chance, did you open the game on multiple devices at the same time - while you are playing Candy Royale?
To attach the video, you will have to upload it on YouTube first and then you can attach that link here! But, for security purposes, players have to reach level 2 to post videos. Please post 2 comments (by replying below) and you will reach level 2 👍
Please reply by typing below to discuss further🍫🍫
