Have forgotton my password.

https://community.king.com/en/candy-crush-saga/discussion/comment/3170603#Comment_3170603

Thank you for letting me know, Elsa 🍫🍫

He is back on track now. He just wrote me again on my website.

@DaveCross welcome to the Saga community. While you are here please feel free to look around at this game community. You might want to check out the https://community.king.com/en/candy-crush-saga/categories/discussions-forums%20 area. There are lots of exciting things going on in the game. You already know this Support area. Make sure to check out the https://community.king.com/en/candy-crush-saga/categories/contest area for a chance to win some gold bars for your game.

https://community.king.com/en/candy-crush-saga/discussion/comment/3170632#Comment_3170632

I contacted Player Support and got them to help 😊

https://community.king.com/en/candy-crush-saga/discussion/comment/3170628#Comment_3170628

You went into his account and brought him back to his current level @QueenB?

https://community.king.com/en/candy-crush-saga/discussion/comment/3170603#Comment_3170603

Hi Elsa 😃

Thanks so much for helping the player with their issue 🙏

https://community.king.com/en/candy-crush-saga/discussion/471027/have-forgotton-my-password

Hi there Dave and welcome to the Community 😊

Please check your game as your progress should now be restored. If there’s anything still missing, feel free to reach out, we’re happy to assist further if needed 🙂

please can somsomeone get this ID 14687743973 to level 3632 thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/3169410#Comment_3169410

Dave if you can log into your game that is at level 11 please get the user ID # as I mentioned to you and post it here. Then perhaps the CM can go into that account and get that progress back. So the one that you logged into is not your wife's account?

https://community.king.com/en/candy-crush-saga/discussion/comment/3169357#Comment_3169357

He was talking to me! He contacted me on my website and I've been trying to help him. He wrote to customer service and that is never of any help. You need to go back to the old system where a CM was able to get into an account and bring back the progress. I'm almost positive that his account is connected with his wife's account. When he tries to log in it takes him to her game. I've seen this happen many times in the past and a new email was created and then the CM went into the account with the user ID # and brought the progress back. @QueenB can you please handle this like it was done in the old days? His user ID # is …………..

I was talking to someone on a thread

I can log into the one which is level 11but not the one that's on level 3632

https://community.king.com/en/candy-crush-saga/discussion/comment/3169319#Comment_3169319

Hello @DaveCross 🤗 A Warm Welcome to the King Community!

In your opening post, you said you were talking to someone who were trying to help you with the issue! May I know “where” you were talking? On Facebook platform OR in this King Community or somewhere else?

Did you forgot to the log-in details for both accounts?

I think I have 2 log ins Nedd the one that logs into the one that's on 3000 +

kiara_wael

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.

You can then reset the password by contacting our Player Support instead HERE

Welcome! 👋

New here? Sign in or create an account to join the fun.

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kiara_wael

Hi and Welcome to the King Community

If you have forgotten your password, you can reset it by clicking on the ‘Forgot?’ next to the password field when you log in.

You will then receive an email with a link to reset your password and access your account again.

Forgot the password function or reset link doesn’t work?

In case the reset password link doesn’t work, if you have entered your email incorrectly on your account or because of any other reason are not able to reset your password.

You can then reset the password by contacting our Player Support instead HERE

I think I have 2 log ins Nedd the one that logs into the one that's on 3000 +

https://community.king.com/en/candy-crush-saga/discussion/comment/3169319#Comment_3169319

Hello @DaveCross 🤗 A Warm Welcome to the King Community!

Did you forgot to the log-in details for both accounts?

I can log into the one which is level 11but not the one that's on level 3632

I was talking to someone on a thread

https://community.king.com/en/candy-crush-saga/discussion/comment/3169357#Comment_3169357

https://community.king.com/en/candy-crush-saga/discussion/comment/3169410#Comment_3169410

please can somsomeone get this ID 14687743973 to level 3632 thanks

https://community.king.com/en/candy-crush-saga/discussion/comment/3170603#Comment_3170603

Hi Elsa 😃

Thanks so much for helping the player with their issue 🙏

https://community.king.com/en/candy-crush-saga/discussion/471027/have-forgotton-my-password

Hi there Dave and welcome to the Community 😊

Please check your game as your progress should now be restored. If there’s anything still missing, feel free to reach out, we’re happy to assist further if needed 🙂

https://community.king.com/en/candy-crush-saga/discussion/comment/3170628#Comment_3170628

You went into his account and brought him back to his current level @QueenB?

https://community.king.com/en/candy-crush-saga/discussion/comment/3170632#Comment_3170632

I contacted Player Support and got them to help 😊

He is back on track now. He just wrote me again on my website.