Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Advertisement after latest update.

The screen is going blank(full black) while clicking for advertisement on hard level window for boosters or after finishing levels for extended moves .This leads to losing streaks by restarting the app with no option to extend even with gold bars . This happened four to five times today .This is not expected during music tournament finals .Previously candy crush app knows the app shutdown unexpectedly and gives free boosters .So please fix the bug and give a new update for the advertisement screen area . Already new Android app update shows 30+5+3 seconds ad now instead of 15-30s ads .

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471228/advertisement-after-latest-update

Hello @liofy07🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad videos!

I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.

Please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!

Please reply back by typing below🍫🍫

All comments

liofy07

There was a new update today and still it goes blank in some level ads .I am not wasting my time to be first in leaderboard with streak broken every time by ads error .To extend 1-5 moves to pass the level I don't want to use gold everytime without trying 1 or 2 ads .

Screenshot_2024-10-09-19-29-22-30_b783bf344239542886fee7b48fa4b892~2.jpg

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3170268#Comment_3170268

Thank you for providing the details and also reporting to the Player Support team @liofy07🙏

Hope you will be able to retain your place in the Tournament even without the Ads and move to next round🤞

liofy07

https://community.king.com/en/candy-crush-saga/discussion/comment/3170242#Comment_3170242

Thank you .

I reported in advert option and in bug option .I wanted to finish first in leaderboard and then rest .Guess I will take a long rest now after losing the streaks 5-6 times by this blank ad bug .Android v 1.287.01 on OnePlus .

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471228/advertisement-after-latest-update

Hello @liofy07🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad videos!

I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.

Please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!

Please reply back by typing below🍫🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471228/advertisement-after-latest-update

Hello @liofy07🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad videos!

I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.

Please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!

Please reply back by typing below🍫🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/471228/advertisement-after-latest-update

Hello @liofy07🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad videos!

I would suggest you to send a complaint to the King Player Support team directly from your game, so that they can record the issue in their system.

Please follow below steps to send your complaint⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

If you can let me know which device you are using and the version you have right now, I will give a heads-up to our Community In-charge as well!

Please reply back by typing below🍫🍫

liofy07

https://community.king.com/en/candy-crush-saga/discussion/comment/3170242#Comment_3170242

Thank you .

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3170268#Comment_3170268

Thank you for providing the details and also reporting to the Player Support team @liofy07🙏

Hope you will be able to retain your place in the Tournament even without the Ads and move to next round🤞

liofy07

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Weekly Contest
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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