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Why is my Candy Crush Saga app not working today, 10/23/24?
Hi everyone š
We wanted to update you that we haven't received any additional reports about the lag issue on Android, and the studio has not been able to reproduce the problem on their end.
Could you please confirm how the game has been performing over the past two days? Any details you provide will help us further investigate.
Thank you for your patience and assistance š
Hi @Deryck,
Thank you for raising this again, and I sincerely apologize for missing your report yesterday.
Thanks for sharing your experience. I'm really sorry to hear you're facing lag after the update š
I've flagged this to the team but we will unfortunately not hear back from them until next week so I'll keep an eye out for any official updates from the Studio and share them here as soon as we have more info.
Thank you for your patience š
Also, if any other Android users are reading this, feel free to share your experiences below.
@QueenB yoohoooo! I see you started a new thread about some ridiculous hairdos yesterday.
But could you acknowledge if this essential issue was reported to the Studio and if something's being done about it? The game is currently unplayable on Android, continuing into today.
The game's start-up sequence takes noticeably longer than normal to get to the "Play" button. And when the game finally does open, the lag is all over the placeāthe map, my friends' lives envelope, etc.
Thanks @Cksmith312, looking forward to your findings.
Edit: As I suspect, this must be a King error, not your phone. Be patient.
Just upgraded to 1.289.1.1. Back to foggy play screen. Even restarted my phone. Not working. :(
Okay. Just updated to 1.289.1.1. I'll see if it does better.
1.288.3.1
My app version is 128.3.1 too
Thanks, let us know what happens when you update to App version 1.289.1.1
Hi @Deryck just checked and my game on my Android 10 device is working fine.
My game wasn't updated today though. App version 1.288.3.1
In case any other Android players stumble on this thread, I don't recommend uninstalling/reinstalling the app as that will delete all your stored boosters and stored lives.
Do not uninstall unless you have nothing to lose anyway.
If it's King error as I suspect, let them work on it and be patient.
I got my android to work after uninstalling and re-installing a couple of times. It seems to be okay today.
My laptop wasn't working correctly, but I haven't got to check it today.
@QueenB @PummyRaj I confirm something is not right with the Android mobile version of the game today. The problem only appeared after installing today's update, that problem being the game/map now lags.
This is Android version 12.
I conclude the latest update has bugs. The team needs to fix it.
@Alienscar I recall you're an Android player, correct? Is your game working after today's update?
I un-installed/re-installed it on my android 3 times and finally got it to work sporadically. On my laptop, it still isn't working. The play screen is foggy and frozen. Can go back. I just have close Facebook.
Hello @Cksmith312 š¤ A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using? If using a mobile data, can you check for the version you have right now?
Please reply by typing below. If you have any screenshots, please post those as well by tapping on the 2nd icon located in the bottom left corner of the comment box š«š«
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Started working on Saturday on both android and laptop. I un-installed and re-installed on androidbaeverak times though.
Geez this forum sucks at navigating on phone. Ugh. Not gonna tag since it seems to remove the "keyboard". But I appreciate you keeping this issue in mind and updating us.
The game continues to not work properly. I discovered if I play the booster-ads or play a level, that's the only time the speed is normal. The main map and start-up sequence is no good tho--serious lag.
As @Alienscar is the only other Android player I know and, last he posted, hasn't updated (smart), who knows how widespread the issue is.
I'm fairly sure this has to do with the UFO tournament (the timing coincides) and will just have to wait till it's gone and the next app update comes along.
@QueenB The latest app update for the game released on Android today, and it didn't fix a thing. The start-up screen still takes forever to open. Scrolling the map still lags. Scrolling through my lives envelope still lags. Opening tabs lags.
The only time the speed is normal, giving the impression everything's fine, is when I open a level to play or open an ad to get a booster.
I won't be playing until King fixes this. Also, perhaps this has to do with the stats counter of the new Player Card? I notice my "Current login streak" has said 906 for multiple days now, despite my opening the game every day. It's not updating the count.
Whatever. Work is currently kicking my @$$, so I don't have time for CCS anyway.
@Alienscar What version are you on? Last you mentioned, you were still on the old version.
If you've updated yet, is your game functioning normally on Android?
Hi @Deryck my game seems to be running fine, but I haven't played any new levels for weeks.
No noticeable lag when scroling, or sending lives in my game.
Yesterday and Saturday just gone the game completely bricked my phone (advert and gift card pop-up) and I had to force my phone to restart as it was totally unresponsive.
Game app version 1.290.0.1
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
