Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Gold Bars disappearing
Hello. I sent an e-mail to player support that I was missing 6 gold bars every time I entered and exited a level. I appreciate the reply, thank you for the feedback. But I just went in and out of the level and 6 more of my ingots disappeared. I think I will run out of gold bars, which I bought by paying money and working hard, without playing games. Why doesn't the player support line provide a solution other than thanking them?
Answers
-
Hello @zübeyde_ I am so sorry you keep having this problem and that you have had no luck with Player Support. I wonder if maybe our community manager might be able to help look into this for you so let me try tag @QueenB .
@QueenB This player has repeatedly posted about the same issue of gold mysteriously disappearing from their account. I cannot even think of any purchase, accidental or otherwise, that would cost 6 gold bars, so this is really strange. Is there a way that you could please help and look into this case?
-
Hi @zübeyde_,
To resolve this issue with missing Gold Bars, the best way forward is to contact Player Support directly through the game app as I see that they don't have enough details about your game. This way, they’ll have all your account details and can assist you more effectively.
To contact support via the game app:
- Open the game and tap the gear icon to access the settings menu.
- Tap on the "?" icon to enter the Help Center.
- Select the topic that matches your issue.
- Scroll down and tap on "Contact Us".
- Provide as much details as possible so they can help.
Hope this helps 🙂
