Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Please update my candy crush game
Answers
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Hello @Rcvarun Welcome to the community.
Unfortunately we are all just players here and cannot check your game. None of us know who you are. For King to help you they would need to know who you are. The best way to contact King is to go through the game because from within the game they automatically have your details and Player ID. Go into Settings in the game (the small pink cogwheel top right on the map screen) then click on the ? icon. Scroll through all the options until you see "contact us" at the bottom, then use this to send them an email. Explain your problem concisely. Also please note that a lot of players are reporting problems with connecting to the game here, especially those using Facebook, so it might be useful to check other threads here as well.
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Hi there,
Sorry to hear your game isn't connecting to the internet. Here are a few steps you can try:
- Restart your device to refresh the connection.
- Check your internet connection to ensure it's stable.
- Update the game: Make sure you’re using the latest version of Candy Crush Saga.
- Log out and log back in to your King or Facebook account.
If the issue persists, contact Player Support through the game app for further assistance. Let me know if this helps! 😊
