My payments aren't working with i- tap buy.

Question

My payments aren't working with i- tap buy. I type in my security code but just get a white screen and the circle moving. I've tried to sort it but no luck.

Any advice would be appreciated.

TThanks

Claire1214 · Answer

Thank you, I'll try all of this.

QueenB · Answer

https://community.king.com/en/candy-crush-saga/discussion/474004/my-payments-arent-working-with-i-tap-buy

Hey Claire1214, sorry to hear about the issue with i-Tap Buy!

If you're getting a white screen, try these steps:

* Restart your device and check for any app updates.
* Clear the app’s cache if you’re on Android (this won’t delete data).
* Make sure your payment settings are correct in your app store account.

If it still doesn’t work, you may want to contact Player Support through the game for additional help.

* Open the game and tap on the Settings (gear icon).
* Tap the ? (Help Center).
* Select a topic related to your issue, like Technical Issues.
* Scroll to the bottom and tap Contact Us to report the problem.

Be sure to provide details about the issue, including any error messages you see.