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My wins are not being added. This has been an issue for weeks! Help!!
Hi everyone,
Thanks so much for your patience with the ongoing Weekly Contest issue.
We know it's frustrating that levels aren't counting, and we understand how important this contest is to all of you. The studio is actively working on it, but the fix is taking longer than expected due to some technical complexities.
We’re sorry for the delay and will share any updates as soon as we hear more from the team. Thank you all for hanging in there with us, and please know that we’re doing everything we can to get this resolved for you.
Keep an eye on this thread for updates 🍬
It looks like a few of you have run into a snag with the Weekly Contest, where levels are not being counted toward the event. We’re really sorry for the inconvenience, and we want to assure you that our studio team is on the case!
They’re working hard behind the scenes to fix the issue as quickly as possible, so you can get back to climbing those leaderboards. We know how important these contests are for all of you!
We’ll keep you updated right here in the Community, so stay tuned!
Thanks so much for your patience and understanding, and keep crushing it!
This problem has been going on for over 3 weeks now and thats all they say that they are working hard behind the scene for a fix. It does not seem like it when they have had 3 weeks already. Will it ever be sorted out or are they pulling wool over our eyes
I just passed 3 more levels and I'm still at 11 on the weekly contest. It should be 14. It just adds levels when it feels like. Why??????
i have the same issue😭
Weekly contest still not counting the levels passed correctly. I have passed 7 levels today but on weekly contest only shows 5. Just wondering is this ever going to be sorted out as this is dragging out a long time
It should not take this long to fix when we are spending money with you! I won 30 levels today and only showing 19! I should be top of the leaderboard but I’m not. Why would anyone make in-app purchases or even carry on playing if we cannot get our rewards?
Now it minus a level when you lose this is not making sense. I just passed 5 levels on adventure path and another 2 it added a couple of levels then it stopped adding and when I lost it minused a level. Why is this happening??? No answers yet ???
Weekly contest still not adding won levels. I have been playing for years also on level 9000 + and never had too many issues until recently.
So true and it is frustrating 🙃
Hello I have the same issues. Even emailed Support said they are working on it . Weekly contest not adding levels that are won?????
Im too facing this issue, not yet resolved.
you can add my name to the list. My wins are not being added in the Weekly Contest. Very frustrating
bei mir hat es die gewonnenen Sterne nicht gezählt und die goldene Schatztruhe blieb zu.
The weekly contest seems to be not adding my levels when I win. I emailed supporter said they are looking into it but nothing yet. You know how you pass 10 levels and get those special color bombs? Well I did and my level on the weekly contest stays the same. Any help would be appreciated thank you.
It is still the same. Levels won does not get counted correctly. 3 weeks this problem has been going on and it seems the studio still cannot fix it.
Me paso lo mismo sale de la cuenta y vuelve a ingresar
Are they working on a fix for this problem of the levels won not counting correctly. This is the 3rd week now of this problem carrying on. Do they now what whats happening. It should not take 3 weeks to sort a problem out
Hello @zay25_ please read the discussion linked below for information on why completed levels aren't being recognised by the Weekly Contest feature.
this still isn’t working? I have played and won 60 levels this week but only 40 showing? I won 15 today but it only recorded 10 😞
i had this problem for weeks of not having my wins not being accounted for. I wonder what’s candy crush is doing about this.
Why am I not able to collect gold after I win level? I have won 5 levels and no gold.
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You used to win gold bars when you were the first to pass 15 levels Just wondering has anyone else had a problem on this. Or have they taken that away from us as well. As it is now you dont get anything for passing 15 levels
This is the second time I finished a complete level and no acknowledgement of the gold bars.
Porque no recibí mis barras de oro y mis premios si termineen primer lugar mi episodio de carrera. This is the second time I finished a complete level and no acknowledgement of the gold bars.
I am not receiving my rewards
How to establish free bars and other
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and I’ve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
This is happening a lot. Anyone else?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
