Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Wrong email and password combination when I try to sign in using Facebook
Answers
-
Thank you for your reply! You are now in Soda forum but not to worry, I will make sure your question is moved to CCS forum 🤗Let me call Candy moderators so they can help you; @PummyRaj @bearwithme @kiara_wael
-
it is both Candy Crush and Candy Crush Soda. I can log into Facebook if I clear the cashe in Safari but once I am in Facebook it does not go back to my game. The only way to get out of Facebook is to cancel and then I am not signed into Candy Crush or Andy Crush Soda. I think it has to do with the OS version because I can sign into thru Facebook on my old iPad Air that is on 15.8. My new 2024 iPad Pro that is on version 18 won’t sign in thru Facebook.
-
I solved the problem by following these steps:
1.Remove the Facebook app and Candy Crush app.
2.Log out of facebook.com on Safari.
3.Clear Safari’s cache.
4.Turn off the device and wait a few minutes to allow the cache to clear.
5.Turn the device back on.
6.Download only the Candy Crush app (do not download Facebook yet).
7.Connect Candy Crush via Facebook.
These steps worked for me. After that, you can download the Facebook app.
-
Thanks. I did all of these steps and it worked fine on my iPad that is on a release prior to OS 17, but when I try to do these steps on my new IPad that is on 18.1, it gets stuck in Facebook, and got stuck in Facebook when I was on some version in 17. I think it is an OS problem. Has anyone resolved this on OS 18.1?
