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I am on a special level between levels 14352 and 14356 and my Candy Crush has crashed totally. The screen is grey and will not let me click any option at all. I ha e tried this on both my Samsung and my iPhone and ha e the same issue. I have tried to reinstall the app and get the same issue. This is extra frustrating as I paid £4.49 for a times extra and I have lost over 24 hours of this so far. Please can you advise on how this can be resolved please. I have attached a screenshot.
@andynobleuk Just wait till tomorrow when the studio releases the latest app update that should hopefully fix the game. Then you can contact Player Support to get compensated for your paid purchase.
As I said in my message, the game has crashed, therefore I am unable to get to the Help Center. Please can you give me another option to fix the game.
On the bright side, at least you managed to open the game at all today.
Mine won't get past…
So now I can't play on either mobile OR the Win app @QueenB.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
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I can only access my game through my PC facebook account. My iphone & ipad, when I try to connect throught FB, only option is to link me in through a different facebook account that I had signed in for a group I am in & now the game will not forget this. I tried to send the link to myself to access it that way. And this is…
Each time I start a new Episode Race, it immediately shows that someone has already finished the race, which is impossible. And yes, it’s the same players EVERY SINGLE TIME. I’ve played nearly fourty rounds, and the same person wins instantly as soon as the race begins. This is completely unfair. I can’t compete normally,…
I am on level 18022, and just won an episode race, but wasn’t given my gold bars. It shows in my information that I won, but the 25 gold bars aren’t there.
I get a New celular Phone and i lost my progress in the candy crush app
I had around 500 gold before i logged in with Apple then all the gold dissaperad. Pelase help
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
