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I am on a special level between levels 14352 and 14356 and my Candy Crush has crashed totally. The screen is grey and will not let me click any option at all. I ha e tried this on both my Samsung and my iPhone and ha e the same issue. I have tried to reinstall the app and get the same issue. This is extra frustrating as I paid £4.49 for a times extra and I have lost over 24 hours of this so far. Please can you advise on how this can be resolved please. I have attached a screenshot.
@andynobleuk Just wait till tomorrow when the studio releases the latest app update that should hopefully fix the game. Then you can contact Player Support to get compensated for your paid purchase.
As I said in my message, the game has crashed, therefore I am unable to get to the Help Center. Please can you give me another option to fix the game.
On the bright side, at least you managed to open the game at all today.
Mine won't get past…
So now I can't play on either mobile OR the Win app @QueenB.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
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Unable to purchase
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, We’re aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. We’ve reported this to the Studio and it’s now under investigation. If you’re affected, please: Confirm you’re logged into the correct Facebook account…
