My Candy Crush has totally crashed

andynobleuk · November 3

I am on a special level between levels 14352 and 14356 and my Candy Crush has crashed totally. The screen is grey and will not let me click any option at all. I ha e tried this on both my Samsung and my iPhone and ha e the same issue. I have tried to reinstall the app and get the same issue. This is extra frustrating as I paid £4.49 for a times extra and I have lost over 24 hours of this so far. Please can you advise on how this can be resolved please. I have attached a screenshot.

Screenshot_20241103_173924_Candy Crush Saga.jpg

kiara_wael · November 3

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Deryck · November 3

On the bright side, at least you managed to open the game at all today.

Mine won't get past…

So now I can't play on either mobile OR the Win app @QueenB.

andynobleuk · November 3

https://community.king.com/en/candy-crush-saga/discussion/comment/3188919#Comment_3188919

As I said in my message, the game has crashed, therefore I am unable to get to the Help Center. Please can you give me another option to fix the game.

Deryck · November 3

https://community.king.com/en/candy-crush-saga/discussion/comment/3188938#Comment_3188938

@andynobleuk Just wait till tomorrow when the studio releases the latest app update that should hopefully fix the game. Then you can contact Player Support to get compensated for your paid purchase.

My Candy Crush has totally crashed

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