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I am on a special level between levels 14352 and 14356 and my Candy Crush has crashed totally. The screen is grey and will not let me click any option at all. I ha e tried this on both my Samsung and my iPhone and ha e the same issue. I have tried to reinstall the app and get the same issue. This is extra frustrating as I paid £4.49 for a times extra and I have lost over 24 hours of this so far. Please can you advise on how this can be resolved please. I have attached a screenshot.
@andynobleuk Just wait till tomorrow when the studio releases the latest app update that should hopefully fix the game. Then you can contact Player Support to get compensated for your paid purchase.
As I said in my message, the game has crashed, therefore I am unable to get to the Help Center. Please can you give me another option to fix the game.
On the bright side, at least you managed to open the game at all today.
Mine won't get past…
So now I can't play on either mobile OR the Win app @QueenB.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
