Candy Crush screen grayed out

Hi @maryks Welcome to the Community 🤗 You made my hair curl when you said you uninstalled your game, I hope you didn't have many boosters, as they disappear when you uninstall. I had the same thing happen to me about a year ago on three devices. I contacted King Player Support who gave me lots of technical things to try but none helped, they then said to uninstall. I told them that wasn't something I was prepared to do as being the fault was on more than one device it was more likely a fault their end. I asked them to send to the team that deals to check and see what the problem was. They didn't reply to that, but the next day everything was working again, so in total 3 or 4 days of a greyed, frozen screen, but it got sorted. Email King Player Support explaining the problem, you will get an automated reply back telling you to join and ask the Community. Just reply back to that automated reply explaining the problem again and hopefully you should get a proper reply. If you did have boosters that you paid for tell them that as well as they may reimburse you. Good luck and it would be nice to know how you get on. If you want to reply pease click on the 'Reply' at the bottom of this post first then add your comment and post 😉

hi my game has went away back to the beginning, i am in to the thousands but today i can only get game 26. anyone any ideas on how to get my level back. thanks Agnes