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On both my phone and laptop, the screen grayed out yesterday, and will not accept a mouse click or swipe. I open the game, and the screen is dim. I have rebooted, uninstalled, and reinstalled, and updated, no help. Any ideas? Thanks!
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That's good news Mary @maryks probably was a system problem. Good job you didn't have lots of boosters stored when you uninstalled. Now you've joined the Community it would be good to have a peep every now and again to see what others are posting about. It's a good place to discuss and help each other with our Candy Crush Saga games 🙂
Hi Carol -38, thank you! The game started working again yesterday afternoon. Still not sure what the problem was, but seems to be fixed. So far so good. Mary
Hi Mary @maryks I wonder if by their reply they know about the problem, I don't think you're the only one it's happening to. If your screen is still greyed out it might be an idea to reply back to their last email and ask them if it is a Studio problem and if it's being looked into. Also ask again if they can send a message to the team that deals with these issues and have a look at your game to see if it can be fixed. They really should give you a proper reply. Would be nice to know how you get on. Don't forget if you want to reply, to click on the 'Reply' at the bottom of this post first. By doing that the person you are replying to gets notified that someone has sent a message. Otherwise they or I won't know without reading through posts again. Good luck 🤞
hi my game has went away back to the beginning, i am in to the thousands but today i can only get game 26. anyone any ideas on how to get my level back. thanks Agnes
Hi Carol-38. thank you. I have been emailing with Player support, so far all the replies apologize for the problem, but haven't offered any solution, and the problem still exists. Frozen gray screen. I didn't have many boosters when it happened, but was playing with timed boosters, and of course those timed out. Hopefully the game will return. Thanks again. Mary
Hi @maryks Welcome to the Community 🤗 You made my hair curl when you said you uninstalled your game, I hope you didn't have many boosters, as they disappear when you uninstall. I had the same thing happen to me about a year ago on three devices. I contacted King Player Support who gave me lots of technical things to try but none helped, they then said to uninstall. I told them that wasn't something I was prepared to do as being the fault was on more than one device it was more likely a fault their end. I asked them to send to the team that deals to check and see what the problem was. They didn't reply to that, but the next day everything was working again, so in total 3 or 4 days of a greyed, frozen screen, but it got sorted. Email King Player Support explaining the problem, you will get an automated reply back telling you to join and ask the Community. Just reply back to that automated reply explaining the problem again and hopefully you should get a proper reply. If you did have boosters that you paid for tell them that as well as they may reimburse you. Good luck and it would be nice to know how you get on. If you want to reply pease click on the 'Reply' at the bottom of this post first then add your comment and post 😉
Hello Crushers! Are you ready for another opportunity to win gold bars? Black Friday is the Friday after Thanksgiving in the United States. It traditionally marks the start of the Christmas shopping season and is the busiest shopping day of the year in the United States. 🛒 This year, Black Friday falls on November 28, so…
🎉🎂Please join me in wishing the following players who were born in November a very Happy Birthday🥳: @headnurd73 @Maddy1996 @flapintinha25 @Peeps🐤 @cidacorreia @Peter_Tornaros @Megums @jrojas10 @galaxyangel @NegaSilveira @lynze13 @teenybee @johamilton @CrumD @Amoonmoon @king3244 @Taylor_Renee @Emmacdavid @Kerrie @Mr Lobato…
The Candy band is back for their biggest show yet, but they’ve overslept😴 From 3 November to 7 December, join the Music Season and help Jelly Queen, Yeti, and Mr. Toffee get ready for their sweetest concert ever in the new Concert Chaos event! 🎵 What’s New This Season The Saga map gets a full music makeover! As you play…
Yes! The episode we’ve all been waiting for has finally dropped! 💥 The most talked-about feature in Candy Crush gets its spotlight in the latest Crush & Tell, where our very own Alena, Senior Product Director dives deep into the messy truth, the big decisions, and the surprising player feedback that helped shape the Fish…
We know there’s a lot that still needs fixing, and your feedback, both the good and the not-so-good continues to help us understand what matters most. But today I wanted to flip the question for a moment: 👉 Is there anything that you feel has improved in Candy lately? Maybe a small change you noticed, something that…
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Level 18501 seems to be impossible without buying boosters. Please help!!!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Hello fellow candy crushers, I am tired of seeing the "counting up" threads that keep pushing real concerns and complaints into the abyss. I know this may be a long shot but I read this proverb, "A journey of a thousand miles begins with a single step". I wanted to start this thread so that we can all actively express how…
