Candy Crush Saga not working today

Deryck · November 5

Thanks for the perspective @Alienscar. hmm..mysterious. I'm almost inclined to think King is forcing me to uninstall/reinstall so I lose all my boosters & stored lives. (wish there was a tinfoil hat emoji haha)

Yep, that's the same app version I now have. The UFO skin is gone, replaced by the fall skin, it's daylight in the game again (not nighttime twinkles). I can't think of what other vestige they could've forgotten to erase from the code.

…scrolling my Events tab, the only features I have now that I didn't have prior to this mess are Friends Challenge and Adventure Path. Maybe it's the latter..welp, guess in 6 days I'll find out when the clock expires. -_-

Deryck · November 7

@QueenB I had the simple, obvious yet brilliant idea…to just log out of my game.

It worked. Scrolling the map, the start-up sequence, etc. was normal.

That confirms one thing: whatever's causing the issue is unique to my account.

The unlogged-in game had no events in it, the Mr. Toffee "Sweet events are coming soon" message.

Therefore, please tell King to delete all events from my account except for the Daily Spin, Treat Machine, and Chocolate Box—the only 3 features I actively engage anyway.

If they truly care, they can test what is causing the issue and resolve it once and for all.

Alienscar · November 7

Just wondering @Deryck when was the last time you cleared your cache and browsing history on your Android device?

Deryck · November 7

Thanks for troubleshooting with me @Alienscar. I clear the cache of the game app fairly regularly, if not daily. Is that different from clearing the cache of the Android device itself? If so, how do you that?

I'm still a relative newb to having a smartphone and don't know a lot. 😳

What does it mean by clearing the browsing history? I mean, I empty Chrome and Google every day via Storage if that counts.

Question: I use the "Clear cache" option for the game app instead of "Clear storage" cuz I formed an impression clearing storage would delete everything saved in the game like my boosters & stored lives. Do you know if that's true? Which option would you recommend/do you use between the two?

QueenB · November 7

https://community.king.com/en/candy-crush-saga/discussion/comment/3191754#Comment_3191754

Hey Deryck 😃

Great detective work logging out to test the issue. It’s interesting that everything runs smoothly when you’re not logged indefinitely sounds account-specific.

I will pass on your findings to the team that is looking in to this and see if this provides them with more insights.

Thanks for your patience with this, and for the clever troubleshooting!

Let’s hope this leads to a fix soon 🙏

Deryck · November 7

I appreciate your following up @QueenB!

It definitely seems account-specific because when I attempt logging back into my game, I get the spinning green "arrow" endlessly:

edit to clarify I do eventually get in to my account. It just takes a long time and brings back the lag to other game aspects I've spoken of before.

Alienscar · November 7

I clear the cache of the game app fairly regularly, if not daily. Is that different from clearing the cache of the Android device itself

Yes and no @Deryck clearing the cache of the game app is what I was referring to. On my Android tablet I can clear the cache of the whole device in one go, but newer versions of Android require that you go through each and every app individually. Clearing just the game app cache is good enough unless you really want to recover memory space.

What does it mean by clearing the browsing history?

Clearing the browsing history means removing the records of all the sites you visit and also removes cookies and other site data that is stored on your device. Depending on your settings clearing your browser history can also delete form pre-fill data, site settings and passwords.

Clearing browsing history is a means of restoring memory, but even though cookies are a good thing clearing them is recommended as over time older cookies can cause issues.

Question: I use the "Clear cache" option for the game app instead of "Clear storage" cuz I formed an impression clearing storage would delete everything saved in the game like my boosters & stored lives.

Clear storage removes the game data. Only use the clear cache option unless you want to delete your game.

Deryck · November 7

Appreciate the confirmation @Alienscar. So it seems I've done all the right things and had an intuitive understanding of maintaining my device/apps.

Guess it's up to King to right my account now. 😬

Deryck · November 12

@QueenB So King doesn't want me to play anymore huh.

That's the only conclusion I can come to seeing as nothing's changed with my game after 2 whole weeks.

Heck, in the interest of testing I give King permission to temporarily remove all events in my game—but it doesn't seem like anyone's testing anything 'cause everything's still the same. 🤷‍♂️

OK then. The more time passes, the more I lose interest in the game—nowadays I'm barely completing the Chocolate Box on time. Pretty soon, I'll be tempted to just let it go completely.

Deryck · November 17

So it finally happened…

@QueenB The problem went from bad to worse. Now, I can't even make it past the start-up screen without encountering:

If I wait long enough, I encounter 2 options: Candy Crush app is taking too long to respond. Close app, or Wait? (which one do you think I choose😛)

I guess this is what all those folks have been complaining about in the Community when they mention a gray screen.

In a way I should thank King for breaking the game; now I'm forced to focus my attention on more important matters.

Candy Crush Saga not working today

Answers

Categories