Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
A mí me ha pasado lo mismo!!. Me faltaba varias recompensar por recoger
has disappeared. I still had one claim left. The last of the upgrade but the whole thing is gone.
Devolver el pase de temporada o compensad los 4.99€ de la compra. Ya me ha pasado varias veces. Incluso también no recibir recompensa por llegar primero en la carrera.
mine is gone also!
Mine disappeared before I could claim all my rewards……. then another one started, and also disappeared before I could claim my rewards……. WHAT is going on??
I bought the pack, but my season pass is gone .
Hi All. This is an issue that King have been alterted to. Please could you contact player support so that they know you are being affected by this malfunction. To contact player support from your games use Settings (the small pink cogwheel) then choose the ? icon and scroll through the options until you see "contact us" at the bottom. Also please check and join this thread I link here:
Yes, it’s happened to me as well.
Hi and Welcome to the King Community
Thank you for report it ill pass this to the game team in the meantime ,For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
I purchased the upgraded pass fr $4.99. It diasappeared
I bought the 8 lives offer and the other boosters and now I can't find them and I only have the 8 lives
I don't get all my claims for the unlock feature
Yes, happened to me too! I was not far off collecting the final rewards and it disappeared. Very frustrating!
Are you suggesting that anytime WE PAY for a promised service (rewards) that are available for specific amount of time, you can just yank it away from the account without warning?
Anyone else missing the season they paid for? I paid the $5 for the season yesterday and made it to the top tier. I did not use all rewards. The season is now missing and I don't have access to the rewards I didn't use. Has this happened to anyone else?
Anyone else has had problems with this please. Where you go up to 3 or 4 tier and then all of a sudden you start at the beginning again. So another words you will never go all the way to 10
Thank you for report it , In the meantime Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
Good Good morning But I woke up. I noticed my font was different. Also I was missing the piggy bank in my events tab and the season pass reward is also missing and I paid extra to have the gold level. That was not supposed to be done for another. I think 4 or 5 days? What happened?
Hey christinewupp 😊
Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and they’re investigating.
If you come across similar posts, feel free to direct players to Player Support while we wait for an update. I’ll try to find the other reports so I can merge them here 😉
Hello @shelleymac77 Welcome to the community. In fact you are not the first player to have complained about this in the past few days. Please do contact Player Support, best via the app. To do so use Settings in the game, which is the small pink cogwheel. There go to the ? icon and scroll through the options until you see Contact Us at the bottom. You will get an automated email at first but this should be followed up by a proper reply. If it does not reply to the first email and restate you case, include a screenshot if possible.
@QueenB I have noted at least three complaints of this nature this week but unfortunately the Community search option is so useless I cannot find the other posts. But this might need to be looked into.
New here? Sign in or create an account to join the fun.
I paid for my season pass! Please put it back or refund my money!
What gives….my season pass has disappeared!
The advice from QueenB has now changed: Don't contact Support but apparently the missing rewards you paid for will be automatically added to your game. Check this thread for updates:
Hi and welcome to the King Community
Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!
For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Thank you for report it , This issues is being investigation here
Thank you for the feedback . This issues has been reported to the game team
I paid $7.99 for one of you offers 2 days ago and icon has disappeared- still had time left so please fix this as a lot of money to pay to not have there
I bought the golden ticket to season pass, but the whole season pass event is gone after I bought it. Does this happen to anyone as well ?
I paid for the series where you get 8 lives and other prizes as you go up in levels. I have 8 lives for another 4 days but don’t get any of the other prizes? The link to the event is not in my game.
Hello @zonahsu Yes there have been several reports of this. Apparently the studio is aware of this error and it has been reported. I would like to suggest that you contact Player Support via Settings in the app to report this. As they are aware of the problem and they have access to your purchase history they ought to be able to send you all the boosters you are missing, one would hope. Use Settings in the game so they automatically know your player ID. In settings (the small pink cogwheel) go to the ? icon and then scroll through the questions until you see "contact us" at that bottom.
Apparently the season pass has an issue this week and I think it has been withdrawn from all of out games to get fixed. Please could you contact Player Support via Settings in your game (the small pink cogwheel at the top of your map screen) to report the error and ask for the boosters and lives that you paid for to be added to your game. In Settings choose the ? option and then scroll through the options until you see "contact us" at the bottom.
Hello @QueenB Please could we please clarify what anyone who purchased the gold pass should do. Should they wait for the Season Pass to return, will Player Support give them all the missing rewards if they contact them, or should they ask for a refund from their payment agents?
It sounds like you are referring to the Season Pass. I have asked about this here and am waiting for some guidance from the community manager.
I will try to link all the threads here as some of them are not so obvious from the headers
Hello @Judy_Cardamone The issue is now being investigated by King, please keep an eye out for any fix by checking the thread at the top of the page, which I also link here:
I also purchased the upgrade and now the season pass is just gone...
I season pass. And now I am not able to access it. It just went away and I have not All of my rewards. Disappointed 😞
Comprei no jogo e não chegou a compra
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
