Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
A mí me ha pasado lo mismo!!. Me faltaba varias recompensar por recoger
has disappeared. I still had one claim left. The last of the upgrade but the whole thing is gone.
Devolver el pase de temporada o compensad los 4.99€ de la compra. Ya me ha pasado varias veces. Incluso también no recibir recompensa por llegar primero en la carrera.
mine is gone also!
Mine disappeared before I could claim all my rewards……. then another one started, and also disappeared before I could claim my rewards……. WHAT is going on??
I bought the pack, but my season pass is gone .
Hi All. This is an issue that King have been alterted to. Please could you contact player support so that they know you are being affected by this malfunction. To contact player support from your games use Settings (the small pink cogwheel) then choose the ? icon and scroll through the options until you see "contact us" at the bottom. Also please check and join this thread I link here:
Yes, it’s happened to me as well.
Hi and Welcome to the King Community
Thank you for report it ill pass this to the game team in the meantime ,For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
I purchased the upgraded pass fr $4.99. It diasappeared
I bought the 8 lives offer and the other boosters and now I can't find them and I only have the 8 lives
I don't get all my claims for the unlock feature
Yes, happened to me too! I was not far off collecting the final rewards and it disappeared. Very frustrating!
Are you suggesting that anytime WE PAY for a promised service (rewards) that are available for specific amount of time, you can just yank it away from the account without warning?
Anyone else missing the season they paid for? I paid the $5 for the season yesterday and made it to the top tier. I did not use all rewards. The season is now missing and I don't have access to the rewards I didn't use. Has this happened to anyone else?
Anyone else has had problems with this please. Where you go up to 3 or 4 tier and then all of a sudden you start at the beginning again. So another words you will never go all the way to 10
Thank you for report it , In the meantime Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game
Good Good morning But I woke up. I noticed my font was different. Also I was missing the piggy bank in my events tab and the season pass reward is also missing and I paid extra to have the gold level. That was not supposed to be done for another. I think 4 or 5 days? What happened?
Hey christinewupp 😊
Thanks for flagging this. The issue with the Season Pass not unlocking has already been reported to the studio by the Player Support team, and they’re investigating.
If you come across similar posts, feel free to direct players to Player Support while we wait for an update. I’ll try to find the other reports so I can merge them here 😉
Hello @shelleymac77 Welcome to the community. In fact you are not the first player to have complained about this in the past few days. Please do contact Player Support, best via the app. To do so use Settings in the game, which is the small pink cogwheel. There go to the ? icon and scroll through the options until you see Contact Us at the bottom. You will get an automated email at first but this should be followed up by a proper reply. If it does not reply to the first email and restate you case, include a screenshot if possible.
@QueenB I have noted at least three complaints of this nature this week but unfortunately the Community search option is so useless I cannot find the other posts. But this might need to be looked into.
New here? Sign in or create an account to join the fun.
I paid for the upgrade and didn't receive it.
Hi and welcome to the King Community
Sorry to hear that .For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
Thank you for report it , In the meantime For the purchase that you didn't receive and how to get that refunded or compensated Please check Here
I need help on level 8720. I been stuck on it for days now.
Fiz a compra de 10 moedas dr ouro às 18h16, porém deu erro no app e as moedas não entraram na conta.
I want to recover my Old candycrush account.i will forget my email ,password ,phone number.I am completed 7000 levels.My user name is Unni.How can I recover that account
I can complete everything the level requires, but I can't advance because the 4th dragon simply doesn't appear for me to capture. I've been in this situation 10 times already. I believe my level 10054 has some kind of bug. Has anyone else experienced this?
I was on Level 9393. Tonight I logged into Candy Crush on my laptop and it started me on Level 1. It took me 15 years to get to that level
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
