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Level 14388

maya6336
maya6336 Posts: 2

Level 1

hello

Every time i try to enter the app i get a black screen on this level. My app and my phone are updated by the last version

please help

Comments

  • Carol-38
    Carol-38 Posts: 12,032

    Hi @maya6336 Welcome to the Community 🤗 Unfortunately this is something that has been happening to many in the past week. It is obviously a problem at King's end and they must know about it with the amount of players contacting them. As we are all players like yourself in the Community the only thing that can be suggested is for you to email King Player Support. You may have already done that and received an automated reply telling you to join and ask the Community.

    So regardless of if you have already emailed them, the only thing you can do is email King Player Support and if you get an automated reply, reply back to that explaining the problem again. You need to be persistent as they get many emails. Please DON'T uninstall the game app as all that does is remove all your hard played for boosters and you won't get them back. Good luck hope you get it sorted 🤞

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