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Can't claim Candy Royale wins
Greenwood2024
Posts: 20
Level 3
Hi Guys,
Can someone help?
I played and passed 8 levels straight at Candy Royale and won 500 gold bars. This happened today 09 Dec, 2024 at 12:06PM GMT+2. The game froze and did not allow me to claim my wins. Then it bugged and as soon as I re opened the app, cand royale and all my 500 coins were gone, and had not credited to my account. I tried to contact customer service and was assisted by Ana, who sounded more like a bot to me.
Thank you for getting back to me Ana from candy Crush Customer service team, except there is one problem: You have not addressed my query at all. You just sent me some type of canned response or template without understanding my request! Here is what I am asking for: I won 500 gold coins at Candy royal with the party boosters I bought with my own money! Kindly help me credit them.Please credit my 500 gold coins won at Candy Royale as the game bugged, and when I launched it again,I was not able to. Do not send me any automated response, please address my query for a change. See a screenshot of my screen as proof attached.
As any other player experience that ? I am in Johannesburg.
Thank you in advance.Iluv
1
Comments
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Hello @Greenwood2024 not being able to claim the Candy Royale win is a long standing issue.
Unfortunately King always blames the player when the game crashes and they generally do not replace anything that you won for free.
If you paid money in order to win the Candy Royale then the most you can hope for is a refund of your money
@QueenB @FluffyDinosaur @PrettyBubbles this post has somehow been posted to an area where most people can't see it.
Can one of you please move it to the Support board.
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Hello @Alienscar , thank you for your feedback. It feels good to know that I am not the only one experiencing this. Which means, the team is aware of teh issue and are doing their best to fix it. I am happy to say that I finally received personalised assistance from Brian from their Support and he was able to credit the 500 gold coins manually. This was made possible after checking my game play , and because of the screenshot I took at the time. If something similar happens to you again ( I hope it won't ), please contact them there is hope. You are correct, this query should definitely be moved to the top, as it could help many people experiencing this. have a good one and enjoy your crushing experience :)
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Thanks for the information @Greenwood2024 it is rare to hear of King providing a reward that has been lost due to a crashed game, so it is good to read of your experience.
@QueenB @PrettyBubbles @FluffyDinosaur @PummyRaj please could one of you move this post to an area of the forum where it can be seen by everyone.
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Hi @Greenwood2024 given your recent experience with King Player Support you might like to comment in the thread linked below.
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