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I was playing the game and they kicked me out?

Jaimie_
Jaimie_ Posts: 3

Level 1
in Support

i was playing the candy royale tournament of 25 levels, I was on 19, and only turned off in the middle of game and came back right after. And I got kicked out of the tournament. I didn’t lose. I was winning.
i need help with this. I need the bricks

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  • kiara_wael
    kiara_wael Posts: 156,842

    Hi and Welcome to the King Community

    Thank you for report it . This issues is being investigated , Please give your feedback Here

  • christinewupp
    christinewupp Posts: 9,786
    edited November 10
    https://community.king.com/en/candy-crush-saga/discussion/475370/i-was-playing-the-game-and-they-kicked-me-out

    Ouch, I am so sorry this happened to you!

    Turning off during the middle of a level is something I definitely would not recommend during Candy Royale. You really need to play each level right through until you get the "level passed" screen of Tiffy or Yeti jumping up and down. If you close the game before this point then the game will reset on reopening and count the level as a fail. So if you are in Candy Royale this means you get kicked out and lose your chance to earn the gold.

  • Jaimie_
    Jaimie_ Posts: 3

    Level 1
    Answer ✓

    understood. Thanks for helping:)

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