Problems with candy crush saga

Hi @Mmorin Welcome to the Community 🤗 I'm sorry to say this is happening to so many others. Did you email King Player Support and they told you to check to see if you had the latest update and space on your IPad? If you did all you can do is reply back to their email telling them you still have a problem. Ask them to send to the team that deals with these issues to look at your game and see what has happened. If you haven't already emailed them then do. You will receive an automated reply back telling you to join and ask the Community. Just reply back to that email explaining everything again, it can be a long process but it's the only way. I'm sorry you uninstalled the app as yes all your hard played for boosters are removed and you can't get them back. You could also add that to your email to King and ask if they will compensate you with a few booster, worth a try. Good luck, really hope you get the proper help you need 🤞

This is happening to a lot of people, and seems to have been going on for at least a year. (I'm seeing posts from last January reporting the same issue.) I'm having the same problem, and have been e-mailing with them but can't get any useful suggestions that fix the problem. I'm beyond frustrated; I've been playing for years, have spend a fair amount of money on the game, and now am frozen on level 9486 with no ability to play. How can they have a problem that prevents a lot of people from playing and not be able to solve the problem for a year? This is completely unacceptable.