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"URL Blocked" error - 🛠 (Edited by CM: Under Investigation)!

yigitalp56
yigitalp56 Posts: 6

Level 2
edited January 7 in Support

Hello,

I have been having problems connecting to the Candy Crush Saga app that I downloaded from the Windows Store with my Facebook account for a few months. However, with the update that came about a couple weeks ago, I started having connection problems by receiving an error message. The error message is as follows (approximately, because of translation):

"URL Blocked

This redirect failed because the redirect URI is not in the whitelist in the application's Client OAuth Settings. Make sure that Client and Internet OAuth Login are enabled and that you have added all application domains as Valid OAuth Redirect URIs."

I have no problems when I enter the game with the account I use via Facebook from Android devices. I have no problems when I enter with Edge or Chrome on my Windows device. This problem only occurs when I try to login the game with Facebook from the application I downloaded from the Windows Store. I even have no problems when I start the game with a new user from the Windows Store application. However, the connection is not possible through the application with my Facebook account.

I have already tried solutions such as uninstalling and reinstalling the game, clearing application data, and scanning for viruses, but I have not been able to get any results.

Is there a solution suggestion regarding this issue? Thanks in advance.

Best Answers

  • Kevin_
    Kevin_ Posts: 2,357

    Game Expert
    Answer ✓

    Hi, I come bearing an update in this case related to the error. Our team has been made aware about the issue with Facebook login for Windows app players😓 so rest assure they are working on it. In the meantime, if possible, we recommend to use Kingdom login instead for now.

  • QueenB
    QueenB Posts: 15,550
    Answer ✓

    Hi everyone,

    Thank you all for your patience and for continuing to share your experiences regarding the “URL Blocked” error. We wanted to let you know that the issue is still under investigation by our team.

    We truly understand how frustrating this can be, and please rest assured that we’re working hard to identify the root cause and find a resolution. Your feedback has been incredibly helpful in narrowing down the problem, so thank you for taking the time to share your details.

    In the meantime, if you experience this issue, please try connecting the game to a King account instead or try playing from a mobile device.

    We’ll keep you updated as soon as we have more news. Thanks again for your understanding and support!

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