Candy Crush Saga

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Compra

JA tem duas vezes que compro ouro e não aparece pra mim.Uma vez foi de 5,49 acho que foi esse valor e outro de 13,99 e não caiu pra mim,antes não tinha esse problema agora não está caindo mais.

Desse jeito fica difícil

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Comments

Mogc84

https://community.king.com/en/candy-crush-saga/discussion/480957/compra

Comigo está acontecendo a mesma coisa e pra resolver é muita burocracia até foto de recibo tenho que enviar

Vou excluir esse jogo

QueenB

https://community.king.com/en/candy-crush-saga/discussion/480957/compra

Hi Erica and Welcome to the Community!

I’m sorry to hear about the trouble with your gold purchases. Let’s work together to figure this out! Could you let us know:

Were these purchases made through a mobile device or computer?
Have you checked your purchase history to confirm the transactions were completed?
Did you receive any error messages or receipts for the purchases?

If the transactions went through but the gold hasn’t appeared in your game, you may need to reach out to Player Support for help. Here’s how:

Open your game and tap the gear icon (Settings).
Tap the "?" icon and choose "Purchases & Gold Bars."
Scroll to the bottom and select "Contact Us."
Share details of your purchase (e.g., amounts, dates, and receipts).

Let us know if you need more help!

Comments

Mogc84

https://community.king.com/en/candy-crush-saga/discussion/480957/compra

Comigo está acontecendo a mesma coisa e pra resolver é muita burocracia até foto de recibo tenho que enviar

Vou excluir esse jogo

QueenB

https://community.king.com/en/candy-crush-saga/discussion/480957/compra

Hi Erica and Welcome to the Community!

I’m sorry to hear about the trouble with your gold purchases. Let’s work together to figure this out! Could you let us know:

Were these purchases made through a mobile device or computer?
Have you checked your purchase history to confirm the transactions were completed?
Did you receive any error messages or receipts for the purchases?

If the transactions went through but the gold hasn’t appeared in your game, you may need to reach out to Player Support for help. Here’s how:

Open your game and tap the gear icon (Settings).
Tap the "?" icon and choose "Purchases & Gold Bars."
Scroll to the bottom and select "Contact Us."
Share details of your purchase (e.g., amounts, dates, and receipts).

Let us know if you need more help!