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Need help - I no longer have email address I signed in with
PippoPippo2
Posts: 2
Level 1
in Support
Dear Community,
I'm writing to request your help to access my account and transferring my game progress for Candy Crush Saga, Candy Crush Soda Saga, and Farm Heroes Saga.
The email address originally used to register my account has been closed, and I no longer have access to it. As a result, I am unable to use the "Forgot Password" option to recover access to my account and play on my tablet as well as my mobile phone. I therefore need to log in with the new credentials I created to access the community and transfer all the progress made so far in the games.
Over the past week, I have submitted two forms regarding this issue, but unfortunately, I have only received canned responses. Despite replying and reiterating my problem, I have not been able to get in touch with someone, except for receiving emails asking for feedback on the service.
As indicated in the emails I received, I searched the links provided, followed the instructions outlined in "How do I change my King account password or email address?", and explored relevant posts in the community. Specifically, I referred to the post titled "Need help syncing devices when I no longer have email address I signed in with," which explicitly mentions that assistance from the King Player Support team is required for this type of request. Additionally, I followed the instructions in the post to submit the form, but I have still not received any helpful guidance or support.
Receiving only canned responses without addressing the request is, as you can imagine, quite frustrating.
I would greatly appreciate your help in resolving this issue. Could you please provide a solution or connect me with someone who can assist directly?
I can provide the number of my latest ticket if it would be helpful.
Thank you
1
Answers
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Hello @PippoPippo2🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
I need few clarifications please!
- Which device are you using to play the game?
- Were you logged into the game through Facebook or King account?
- Did you create a new account in your game?
This King Community account you have created is only to use in this Community to post questions, find out the news pertaining to various games we play! For game account, you will have to create another account (but, you can same email and password for your game account too).I am assuming that the "canned responses" you have received must be the "automated email" you have received as soon as you sent your complaint.
If so, that is the norm after we send our initial complaint. You will have to send a reply through that automated email to hear back from a real agent!
You said that they have already sent a feedback email! Did they say that they closed the ticket as well?
If you didn't receive such email yet, can you please send a reply to that "Feedback" email and inform that you are still waiting for their help.And then, can you please provide the "ticket number" you have received for your complaint? I think you will find it in the "Subject" column of that email that asked for feedback.
If you have other questions and/or to reply back, please type below🍫🍫
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Hi PummyRaj,
thank for the email. Below are the requested clarifications
- Which device are you using to play the game? Mobile phone
- Were you logged into the game through Facebook or King account? King account
- Did you create a new account in your game? No, just a new one to interact within the community
I received the first email (first attachment) after filling out the form, I replied as instructed ##- Type your reply above this line -##, I did not receive any feedback but an email requesting feedback on the experience with King Customer Service (second attachment). Same thing that happened in the first request.
This is the only subject that contains numbers - I assume it is the reference ticket you're asking for:
[candycrushsaga-android] 5246558286 (CandyCrushSaga) (14950191)
As you can see, there is no ticket number in the feedback email.
What do you suggest I do? Can you proceed with the support request using the ticket number?
Thank you for your help.
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Hello @PippoPippo2🤗
Thank you for providing the details I have asked for!
This is the only subject that contains numbers - I assume it is the reference ticket you're asking for:[candycrushsaga-android] 5246558286 (CandyCrushSaga) (14950191)
One of those numbers should be the ticket numbers, and might help the Support team👍️
But, no! I won't be able to, as I am just another player like you (all of us that help out here are players like you and me). But, we have Community In-charge team as well as Game Experts team that are King employees, who help with the issues we experience in our games.
I will pass this number and they should be able to look into it and assist you further. If they need any other information, I will get back to you.
Thank you for your patience!
Happy Holidays🎄🎄
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Hello again @PippoPippo2🤗
I have a good news for you🤩
Thanks to the Ticket Number you have provided! Our Game Expert team was able to assist you. Can you please check and let me know?
Hope everything goes right and you will have access to all your game now🌟🌟
Happy Holidays🎄❄️🎄
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