Dear Community,
I'm writing to request your help to access my account and transferring my game progress for Candy Crush Saga, Candy Crush Soda Saga, and Farm Heroes Saga.
The email address originally used to register my account has been closed, and I no longer have access to it. As a result, I am unable to use the "Forgot Password" option to recover access to my account and play on my tablet as well as my mobile phone. I therefore need to log in with the new credentials I created to access the community and transfer all the progress made so far in the games.
Over the past week, I have submitted two forms regarding this issue, but unfortunately, I have only received canned responses. Despite replying and reiterating my problem, I have not been able to get in touch with someone, except for receiving emails asking for feedback on the service.
As indicated in the emails I received, I searched the links provided, followed the instructions outlined in "How do I change my King account password or email address?", and explored relevant posts in the community. Specifically, I referred to the post titled "Need help syncing devices when I no longer have email address I signed in with," which explicitly mentions that assistance from the King Player Support team is required for this type of request. Additionally, I followed the instructions in the post to submit the form, but I have still not received any helpful guidance or support.
Receiving only canned responses without addressing the request is, as you can imagine, quite frustrating.
I would greatly appreciate your help in resolving this issue. Could you please provide a solution or connect me with someone who can assist directly?
I can provide the number of my latest ticket if it would be helpful.
Thank you
