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Problem with add that freez and enables to get reward

hi guys,

This repeating issue drives nuts. Every time I play, at one point, adds are pupping out then freez and it cancels the rewards that i’m suppose to get. And of course it happens when I need it the most. Does anybody have the same problem ?.

Thank you so much if you can help.
Good day people.
NouzB.

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/481473/problem-with-add-that-freez-and-enables-to-get-reward

https://community.king.com/en/candy-crush-saga/discussion/comment/3231618#Comment_3231618

Hello @NouzB🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue you are experiencing with the Ad videos!

Can you please clarify something for me? Is it a specific Ad (or few) that keeps freezing or is it random Ads? Do these Ads play for a little while and then freeze or they start and then freeze?

Also, do you see a black screen when the Ad is frozen?

Which device are you using to play the game?

NouzB

hi, thanks for your help. I was doing that already.
see you around!

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , This sometime happen to me. in the meantime please force close the apps and Log in again