Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Level 1
I ran into a problem on level 2263. I had to destroy the jelly and free 4 dragons. I had already finished destroying the jelly, destroyed 3 dragons and had one dragon left to free and one move to win. I did it (in theory). The level ended, no notification popped up and it turns out I lost?! I didn't get a window with the option to continue playing for gold like it does when you lose. I lost the series, turbo booster and other bonuse. I'm sending a screenshot of the last layout drawn. The red dot is the location of the last dragon, and the green squares correspond to the green candies that I connected so that the dragon fell.
Hey there @kotniczka3 ! I'm sorry this happened. For issues with levels of this kind, it's always best to submit a ticket with our player support team. You can check how to do so here:
Thanks in advance. Have a great day!