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Game is frozen
kgraeser13
Posts: 5
Level 2
in Support
anyone else’s game frozen? I beat a level earlier today and when I bounced to the next level the screen kind of faded out and it’s stuck. Won’t let me do anything.
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Answers
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Hi and Welcome to the King Community
Thank you for the feedback. Which device are you play ? in the meantime please check this page for more info Here
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Hello @kgraeser13🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game! Are you still experiencing the issue or is it all good now?
When you said "the game is frozen", did you mean that you are getting a "Grey screen" on your game map? If so, which device are you using to play the game?
I need to report this issue to our Game Experts' team! Can you please provide your game ID number? Please check 👉THIS Link👈 to find your ID number.
Please reply back by typing below❄️🧣🏔️
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Hi!
It’s no longer “frozen” however, I lost all my saved boosters (I had quite few) and banked lives (almost 200) and I cannot advance past the level I just beat, 15800. My ID is 1179884059 I’m playing on Apple iPhone 15.1 -
See, I beat 15800 and cannot go to the next level. I was also in first place to win the level and I’m sure I won’t get those rewards.
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It’s “frozen” again. See photo of how my screen is grayed out and I can’t do anything.
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I am so sorry to hear that the Grey screen is back @kgraeser13 😕
I will send your game ID number to the Game Experts' team, to be able to assist you.
Please be patient until you hear back from me (or the Game experts) tomorrow🙏
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Forgot to mention above @kgraeser13🤦♀️
Please do not reinstall the game as it will not resolve the Grey Screen issue!
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Hi there, @kgraeser13
I want to let you know that we have reported this to our Team and we’ve identified a temporary workaround to help you get back to playing, however this is a manual workaround so we will need some days to implement it in your game.Once it has been implemented in your game, you can perform the following steps to remove the dark screen:
- Tap on the frozen, darkened screen five times. This will reveal a hidden "Close" button (X).
- Tap the "Close" button to return to your game without needing to restart it.
It may take a couple of days for it to be implemented and I hope for your patience and understanding.
I wish you a nice day ahead!
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Hi! Thank you for the update. I’ll be patient. It should be easy since the one time I did get it to load I noticed that I lost all my saved boosters, banked lives and friends. 😏
Will someone post here to let me know when the workaround has been completed?
Thank you!0
